Customer Care

Garment Care

Batik rewards patience. With the right care, a Zayru piece becomes softer, more personal, and ages with grace — heirloom-quality.

First wash

For the first wash, soak in cold water for 15 minutes — no detergent. If you want to set the natural dyes, add 2 tablespoons of salt to the water. This locks in pigments and minimises bleeding on later washes.

Everyday washing

  • Hand-wash with cold water and a mild, pH-neutral soap.
  • For premium batik tulis and natural-dye series (Liris Loka), use lerak (Indonesian soapberry) — the traditional, plant-based cleanser.
  • Avoid machine wash, bleach, fabric softener, and the dryer.
  • Wash darks separately. Never twist or wring — press water out gently.

Drying & ironing

  • Air-dry flat or on a padded hanger, in the shade. Direct sun fades pigments.
  • Iron from the inside on low heat (silk/synthetic setting). Use a cotton press cloth on the right side if needed.
  • Steam works beautifully — set it to wool or low.

Storage

  • For batik tulis, store rolled in tissue rather than hung — folding creases the wax memory.
  • Keep away from moisture and direct light. A few cloves or dried lavender deter moths.
  • Avoid plastic bags long-term — natural fibres need to breathe.

If something happens

Stain? Spill? Email hello@zayru.com within 48 hours and we'll walk you through what to do — most things are recoverable if treated quickly.