Size exchanges
You can exchange a size within 7 days of delivery. The piece must be unworn, unwashed, and still have the original tags attached. Return shipping is paid by the buyer; we cover the cost of sending the replacement.
What can't be returned
- Custom-made, made-to-measure, and personalised pieces.
- Sale items marked "final sale".
- Accessories (scarves, masks, bags) for hygiene reasons.
- Items that show signs of wear, washing, perfume, or smoke.
Defects & damaged parcels
If your parcel arrives damaged or your piece has a manufacturing defect, email hello@zayru.com with photos within 48 hours. We'll replace it free of charge, including return shipping.
How to start a return
- Email hello@zayru.com with your order number, the piece, and the size you'd like instead.
- We'll reply with the return address and instructions within 1 business day.
- Ship the piece back (any courier with tracking).
- Once we receive it, your replacement ships within 2 business days.